FAQ
- When will my order arrive?
The lead time on your specific order depends on several things including, but not limited to:
- Number of items in your order
- Number of customized items in your order
- Number of different products in your order.
In stock items will ship in 2-3 days.
Out of stock items can take anything from 1-2 weeks.
The lead time for the custom house signs and wall arts and custom orders is 1-2 weeks, often times quicker.
- Why is the turnaround time so long?
We are a small business, and all orders are processed in batches.
We strive to keep stock of all the products but as we have over 400 designs we do run out and need to manufacture again (5-10 working days for stainless steel brush finish, 5-10 working days if powder coated). If you choose any personalised design allow 5-10 working days from payment and approval of design.
Unfortunately, we cannot run the machines for 1 or 2 pieces at a time.
Once we collect from the powder coaters, we do a quality check, pack, and ship your items. If anything in the process goes wrong and we reject the item, it delays the item's delivery by at least a week.
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How can I see how much stock is available on the website?
Our website will state the number of units if in stock. Otherwise it will state out of stock.
All house signs, wall arts and personalised products are made to order.
If your order is urgent and you are not sure if we have stock then please give us a ring or send an email to avoid disappointment.
- Do you keep stock of all the items in the store?
We strive to keep stock of all the products but as we have over 400 designs we do run out and need to manufacture again (5-10 working days for stainless steel brush finish, 5-10 working days if powder coated). If you choose any personalised design allow 5-10 working days from payment and approval of design.
- How does the process work with the custom items?
After you place your order, we start with the design. Once the design is completed, we mail it to you for approval. After approval, your custom product goes in the next batch to be cut (5-10 working days). Once the cutting is complete, the steel goes to our powder coaters, who generally take approximately 5-7 working days to powder coat.
Once we collect from the powder coaters, we do a quality check, pack, and ship your items. If anything in the process goes wrong and we reject the item, it delays the item's delivery by at least a week.
- How will I know if my order was successfully placed?
You will receive confirmation of your order via the e-mail address you registered with. If you don’t see the email, please check your spam folder. If you don’t see anything in your spam folder please send us an email to darren@dcdesigners.co.za
- How do I change my order?
Please contact us at darren@dcdesigners.co.za to assist you – Monday to Friday 9am – 4pm. You will only be able to change your order if your order has not started the manufacturing process or hasn’t been dispatched already.
- I captured the incorrect delivery address. How do I correct it?
Please contact us at darren@dcdesigners.co.za If the order has not been dispatched, we will correct the address for you. If it has been dispatched already we can’t change it unfortunately and you will have to receive the parcel at the specified address. Please therefore ensure that you capture the correct address at the time of your order.
- When will I receive my invoice?
Your order’s confirmation e-mail will serve as your invoice.
- Is online shopping safe?
Yes. We have taken every precaution to ensure your personal details are safe and secure with us. All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we utilise a leading South African payment processor.
- Will my information be sold to third parties?
Your information will not be sold or made known to any third parties. Your details will be kept in the strictest confidence by us.
- Can I collect my order to save on delivery.
Yes you can collect your order during work hours only.
Monday to Friday 9am-4pm only, no weekends or public holidays at all.
- Can I display my art outside?
Yes you can, we use the best grade powder coating to protect your piece of art against the elements. With a little bit of cleaning from time to time it will last many years
- I live near the coast, will my products rust?
If you live near the coast then you will know that even stainless steel rust over time. We do give you tips for cleaning and maintaining your stainless steel products.
We use aluminium as well as galvanised steel and the very best powder coating that will keep your art looking great for many years.